Before your first session with Neuroserve Training Services, you may have some questions. 

• What should I wear to my session?

• Where will my sessions take place?

• How long are sessions?

• What are your office hours?

• What if I need to cancel or reschedule my appointment?

• How do I sign up?

• How often are training sessions held?

• How quickly will I experience results?

• Do the effects of the training diminish over time?

• What does it cost to complete the training?

• Will my insurance cover any of the costs?

What should I wear to my session?

Please wear clothing which will allow freedom of movement, as well as comfortable and supportive shoes.

Where will my sessions take place?

We have two locations in the Bay Area to serve you, Union City and Campbell.

Group Course sessions are conducted at your campus. Arrangements can also be made for individual on-site training at your campus or home location.

How long are sessions?

Each session is approximately one hour in duration. For individual training, your initial session will consist of a comprehensive evaluation by a certified trainer, who will then individualize a training plan based upon your specific needs.

What are your office hours?

• Monday - Friday: 9:00 am - 7:00 pm

• Saturday, Sunday: closed

What if I need to cancel or reschedule my appointment?

Neuroserve Training Services is committed to exceptional customer service in order to maximize the effectiveness of your training program. In order to accomplish this quality of care, it is extremely important that you attend every one of your scheduled appointments.

• We require 24 hours advance notice of appointment cancellation

• In the event of a late cancellation or "no-show," your account will be assessed the session fee

• Refunds are not provided for missed group course sessions

Sign up sheets for Group Training Programs are provided at the main office of your campus. Contact our office directly to arrange for individual customized training.

How often are training sessions held?

Training sessions are held at least 2 times per week continuously for the duration of the training program to maximize effectiveness. Training programs typically require 12 – 16 sessions with the initial session dedicated to testing and evaluation for tailoring a customized program.  Follow up sessions to the program may be recommended depending on the goals, experience and needs of each individual.

Although the experience and rate of improvement varies with each individual, the brain begins to develop and respond with each session throughout the training program. The training is designed to build on each prior session and has a cumulative effect.  The benefits experienced from the training often become noticeable by the midpoint of the program and continue to build. The brain continues to utilize, reinforce and refine its new processing capability and results typically increase over time well beyond the completion of the training program.

IM powered training takes advantage of the natural plasticity of the brain to promote development of new pathways and help the brain to process signals more efficiently. As the brain utilizes these new pathways in everyday life the effect of the training is reinforced and refined, rather than diminished, over time.

What does it cost to complete the training?

Each IM powered training program is customized for the needs, condition, goals and experience of the individual. Our rates often vary with the length, complexity and specialized nature and demands of the desired program.  Discounted rates are offered for Group Training programs. Payments for the sessions are typically billed in advance for each block of 4-5 sessions.  Prepayment discounts are available for payment in full of all sessions after the initial testing and evaluation session or at the first Group Training session as applicable. Please contact one of our clinicians directly to discuss rates and payment plans for your particular type of program.

Many of our customers performing individual training for rehabilitative purposes qualify for insurance reimbursement.  An appropriately coded invoice will be provided to assist you if you wish to pursue reimbursement from your insurance company.  We are not part of any insurance program or network.  Your insurance company will typically need a referral letter/prescription for Occupational Therapy from the referring physician and a DSM-IV or ICD-9 diagnosis and code number designated by the physician.